FAQs

While you’re in your shopping cart, click the “Remove“ link right under the product price.

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 888-386-0356 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you have recently placed your order and you wish to cancel or need to make a change, you may navigate to "Orders" by clicking on your name on employees.tempurpedic.com within 2 hours of placing the order. If your order is still able to be canceled, you will see a "cancel" option there. You may click on the word "cancel" to cancel your order. If you do not see this button to cancel or are outside of this 2-hour window, your order is not able to be canceled or edited as the time window to do so is no longer available. 

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We accept major credit cards (Visa, MasterCard, Discover and American Express).

Unfortunately, employee orders do not qualify for financing.

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

We charge your credit card when we ship the products you ordered.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

To read more about the program in general, click here.

To read about the program at a state level:

California State Recycling Program

Connecticut State Recycling Fee

Rhode Island State Recycling Program

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 14 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Yes. It’s all part of our white glove delivery service.

We use UPS or a similar package courier service to deliver all of our smaller products.

For smaller products (pillows, bed linens, travel and home & office products) we offer Standard Delivery. These items usually ship the next day; you can expect your order to arrive within 3 to 5 days.

Delivery for bed products (mattresses, foundations, adjustable bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 10 business days.

Please visit our Shipping and Delivery page for current prices.

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

All bed products (mattresses, foundations, adjustable bases and bed frames) are delivered separate from smaller products.

Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible. Visit our Shipping and Delivery page to learn more.

Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, adjustable bases and bed frames) to either APO or FPO addresses.

Sorry, we cannot ship to P.O. boxes

Employee orders are not eligible for returns. All sales are final.

TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.